Key Account Manager FM

Job description

About the role: Within the FM Sales strategy and specific Area Sales guidelines, the Key Account Manager FM is responsible for planning, organizing, directing, and controlling all regional customer activities to achieve short‑ and medium‑term commercial results in volume, margin, customer profitability, and market share. Key responsibilities: - Actively develop and maintain new and existing customer relationships, managing accounts through direct engagement with customers. Conduct regular visits to strengthen relationships, understand customer needs, and provide support to agents/distributors. - Execute business development initiatives and action plans defined in alignment with the Sales Director and FM Sales Strategy. - Coordinate closely with Customer Service to ensure accurate order processing and on‑time delivery to customers. - Maintain effective communication and cross‑functional collaboration with Production, Marketing, QA, R&D, Logistics, Finance, and other Sales teams to ensure full execution of customer and sales commitments. - Prepare timely and accurate reports on sales performance, volumes, margins, customer profitability, and broader business activities. - Collect, an...