Guest Experience Floor Manager - The Ben Hotel, Autograph Collection

Job description

Why us? At The Ben, West Palm Beach, every detail is intentional. Inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. Located along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben delivers a refined yet welcoming luxury experience shaped by thoughtful design, elevated service, and unforgettable moments. Guests gather at Proper Grit, our signature whisky and supper club–inspired restaurant, or escape to Spruzzo, our rooftop Mediterranean lounge overlooking the waterfront skyline. As The Ben continues to evolve into a more intentional luxury destination, we are building a team of hospitality professionals who understand that true service is both personal and precise. We seek individuals who take pride in presence, value attention to detail, and thrive in environments where excellence is the standard. As a Guest Experience Floor Manager, you will play a key role in shaping the guest journey—creating elevated in-room experiences while serving as a visible leader within the Rooms D...