Centralized Service Representative

Job description

Full Time, Days Pay range: $22.30 - $30.11: One Call - Bend, OR: ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION: TITLE: Centralized Service Representative: REPORTS TO POSITION: Ambulatory Access Director or Delegate DEPARTMENT: Patient Access Services: DATE LAST REVIEWED: March 2026: OUR VISION: Creating America’s healthiest community, together. OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Centralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider off...