Hybrid BH Clinical Care Manager (LICSW or LMHC) - Lowell and surrounding

Job description

Job Summary: The Care Navigator is responsible for conducting telephonic interactions, documenting service activities, and supporting administrative functions that enhance member satisfaction. Care Navigators also contribute to core operations including intake, triage, scheduling coordination, provider and member engagement, centralized documentation, and escalations. Essential Functions: - Conducts outreach to members and providers to confirm service details, coordinate scheduling, address general inquiries, and ensure accurate documentation of care coordination activities. - Coordinate services by working with providers, community partners, and member/ caregivers to manage scheduling, service updates, and administrative changes, as needed - Serves as a support resource for member and provider requests, escalations, or concerns by coordinating responses and ensuring issues are routed or addressed promptly - Collaborates with the care team, providers, and other partners as needed to support member service requests and ensure smooth communication and continuity across care activities - Initiate outreach to members, vendors, providers, and/or vendors/suppliers to follow up on non-cli...