Change Manager

Job description

Position Overview The Change Manager owns the end-to-end IT change management process that governs modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and authorizes change requests to ensure they are fully assessed for technical impact, business risk, and alignment with strategic objectives before implementation, while maintaining compliance and auditability. It works closely with IT operations, cybersecurity, development, and business stakeholders to schedule, communicate, and execute changes with minimal service disruption, maintain comprehensive change records, and drive continuous improvement of policies, workflows, and tooling to increase change success rates and service stability. Key Responsibilities: - Oversee an ITIL-aligned change management framework, defining policies, roles, and workflows for standard, normal, and emergency changes across enterprise IT services. - Review change requests for completeness, technical feasibility, risk, and resource implications, making approve/deny decisions or escalating items to governance forums such as a change advisory board. - Plan and coordinate implementation windows, back-ou...