AI Implementation Specialist - Customer Service Department

Job description

Invera Talent Inc United States Role Overview We are seeking an AI Implementation Specialist for the Customer Service department. This role is designed for a hands-on operator who can translate AI concepts into practical departmental workflows. The successful candidate will partner with customer service leaders, contact center managers, support agents, quality teams, knowledge managers, customer experience teams, IT, and data privacy teams to identify high-value use cases, redesign processes, implement AI-supported ways of working, and drive adoption across the department. This is a practical transformation role focused on delivering measurable improvements across ticket routing, agent response support, case summarization, knowledge-base workflows, customer feedback analysis, and related operating routines. Mission of the Role The mission is to help the Customer Service department use AI to enhance quality, speed, decision support, and employee productivity while maintaining appropriate controls. The specialist will convert business needs into workable AI workflows, support tool configuration and adoption, and help teams understand where AI should assist, where human judgment must...