Service Manager

Job description

CAPGEMINI ENGINEERING: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. YOUR ROLE: We are looking for an experienced Service Manager to join our team, taking end‑to‑end responsibility for the management of critical services and ensuring high levels of quality, availability, and customer satisfaction. This role acts as the key interface between clients, operations, and technology teams, ensuring that delivered services meet agreed SLAs and support the organization’s strategic objectives. Responsibilities: - Manage the full service lifecycle, from definition and transition to ongoing operations - Ensure compliance with SLAs, KPIs, and OLAs , driving continuous service improvement initiatives - Act as the primary point of contact for in...