Lead Quality Engineer
Replicant · CA
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more re...
Job description
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. At Replicant, we believe AI should work for people, starting with customer service. We’re looking for a Lead Quality Engineer to help raise the bar for quality across our voice AI platform as we continue to scale. This person will play a key role in shaping how quality is defined, measured, and built into the product experience from the start — across platform capabilities, AI agents, customer configurations, integrations, and release workflows. This is an opportunity to help build the systems, standards, and tooling that make qu...