Principal Software Engineer - Customer Journey

Job description

POS-5730 About the Team: The Customer Journey product line owns the end-to-end experience of how customers get value from HubSpot — from signup to activation to long-term growth. Our mission is simple: make HubSpot work for every customer, instantly from Day 1. We build connected, AI-powered systems that understand customer context, personalize experiences, and guide users toward the next best action. From onboarding to everboarding, we focus on helping customers achieve value faster and continuously over time. The products and platforms we build define the core experience of HubSpot and are used by millions of customers every day. About the Role: We’re looking for a Principal Software Engineer to help define and build the future of the Customer Journey at HubSpot. This is a deeply hands-on role focused on building intelligent, scalable systems that power onboarding, activation, and long-term customer success. You’ll shape the architecture behind our Everboarding engine — a system that consumes millions of signals to predict next best actions, power surfaces like Global Home, and drive smarter growth and upgrade experiences. Customer Journey defines how every customer experiences H...