Supervisor, Customs Brokerage (1st Shift) - Dallas/FTW TX

Job description

OVERVIEW: Supervise all customs-related activities in the assigned division/LOBs to ensure smooth sailing daily customs operations and ensuring that all shipments are cleared quickly and efficiently. This includes compliance with company policies, customs regulations and addressing non-compliance cases. In addition, dependent on the assigned division/LOBs, the incumbent may also need to work with external vendors (2PL/3PL) and manage contingency workers engaged to meet operational needs. This role will also ensure that functional strategies are implemented and support the (Senior) Manager, Customs Brokerage in managing the performance and capabilities of the team. RESPONSIBILITIES: Operations & Compliance - Supervise all activities in the assigned division/LOBs. Oversee customs clearance processes for local imports, exports and transits. - Monitor quality of daily activities (KPIs and SLAs); introduce interventions to address non-conformance. - Review and approve complex customs declarations and non-fiscal obligations. - Ensure timely and accurate completion of customs paperwork and filings; including compliance with regulatory requirements. - Establish and manage relationships wit...