SMB Account Manager

Job description

KEY RESPONSIBILITIES: The Small Accounts Manager is responsible for managing relationships with contracted clients and developing opportunities for selecting prospective clients. This role focuses on retaining and expanding business within the assigned territory by identifying contract and non-contract revenue opportunities while ensuring high levels of client satisfaction with services managed by City Wide. The employee also ensures Independent Contractors comply with service agreements and contractual obligations. This position requires independent judgment, collaboration with the management team, and the ability to work in a variety of facility environments. The majority of work is performed outside of the City Wide office, and professional appearance and conduct consistent with the City Wide Maintenance brand are required. PRIMARY RESPONSIBILITIES: - Ensure satisfactory performance of all tasks related to business operations and compliance with customer contracts. - Identify opportunities for non-contract services and expansion of existing contract work. - Review customer service requests to ensure contract compliance and identify additional service opportunities. - Assess serv...