ServiceNow HRSD Senior Specialist | REMOTE | CANADA

Job description

ServiceNow HRSD Senior Specialist Remote in Canada: The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices. Responsibilities: Configure and develop HRSD workflows, business rules, catalog items, and user interfaces Administer and maintain the ServiceNow HRSD platform Partner with IT developers to ensure alignment between HRSD and ITSM modules Gather requirements from HR stakeholders and design effective solutions Troubleshoot and resolve incidents to ensure system stability Maintain documentation and provide training to HR users Ensure compliance with ServiceNow governance, security, and best practices More about you: Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification preferred: Strong problem-solving skills an...