Manager, Workforce Planning - SCoE

Job description

What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. What work will you perform?: The Workforce Planning Manager is a strategic leader responsible for influencing decisions related to staffing, scheduling, budgeting and hiring for the 24/7, 365 operations in the Service Center of Excellence. Landstar’s SCoE supports ~40,000+ calls per month across multiple locations (Rockford, IL and Jacksonville, FL). The Workforce Planning Manager owns short- and long-term forecasting models, the development of annual budget staffing plans, creation and maintenance of staffing models for PTO, training and absenteeism and occupancy. Monitoring and reporting on KPI’s, collaborating cross functionally and conducting WFM training while maintaining data integrity are...