Dispatcher

Job description

Job Description SumnerOne is seeking a customer service oriented Dispatcher to join our growing team! The Dispatcher, plays a pivotal role in seamless service coordination and technician dispatch. From scheduling repairs to optimizing routes, the dispatcher ensures our customers' printing needs are met with speed and precision! Responsibilities: Requirements: - Schedule and dispatch our skilled technicians for printer and copier repairs, maintenance, and installations - Prioritize service requests based on urgency, technician availability, and customer requirement - Collaborate with customers to gather information, ensuring we understand their needs inside out - Keep accurate records of service requests, equipment details, and work performed - Monitor technician progress, keeping customers informed about arrival times and any changes - Help optimize technician routes, minimizing travel time - Work closely with the Service Manager to address and resolve service requests - Communicate effectively with technicians, giving clear instructions and setting customer expectations - Handle basic customer inquiries, resolve complaints, and escalate complex issues when needed - Learn and impro...