Client Service Manager

Job description

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations. As the strategic business partner for assigned clients, you will strengthen relationships, enhance client satisfaction, and position our firm to win work that aligns with both client missions and our firm’s growth strategy. This position sits at the intersection of client strategy, project delivery, business development, and long-term partnership. Relationship Leadership: - Build and maintain executive-level relationships with municipal leaders. - Lead a Client Service Team to drive multi-level engagement across our organization and the client’s. - Maintain a deep understanding of client priorities, pressure points, and long-term plans. - Translate client insights into actionable strategies that position our firm to win work and expand partnerships. Client Strategy and Growth: - Align client challenges with our full...