Customer Assistant - Travel Money - Leeds

Job description

Work Pattern: Week 1 Week 2 - Wednesday: 11:30–20:30 - Friday: 07:00–15:00 - Saturday: 06:00–14:00 - Sunday: 10:15–17:30 - Wednesday: 11:30–20:30 - Thursday: 11:30–20:30 Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. - Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. - Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. - At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. - Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the st...