Night Resident Services Assistant - One Eastside, Birmingham

Job description

Purpose of the Role To provide onsite lettings and property management services to a BTR residential development. To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner. Key Responsibilities: Welcoming residents to the scheme whilst providing first-class customer service at all times Ensuring the front desk is manned at all times and is presented to a high standard Monitoring the resident services email inbox and actioning requests and enquiries as required Creating a community feel through communication, events and innovations To act as the first point of call for residents to report maintenance issues Ensuring up-to-date resident communication via various channels including social media Co-ordinating all contractor appointments and logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Ensuring communal areas and availab...