NAPP Field Service Representative II

Job description

Join Komatsu and Be Part of Something Big! Job Overview: The position's primary contacts are customers. Typical interface will occur with Chief Electricians and underground supervisors. The position also has regular contact with the Warehouse operations to secure parts and the manufacturing facility to obtain technical assistance. Key Job Responsibilities: - Counsels customer on general mine site operations and general EHS requirements. - Troubleshoots and repairs specific product items such as miners or shuttle cars. Able to write accurate field reports. - Understands machine specifications and performs inspections for customers. - Counsels customer on preventive maintenance programs associated with specific Joy equipment. - Participates in machine installation and commissioning to insure a flawless start-up. Generates reports related to specific start-up issues. Handles PSP projects in an efficient manner. - Able to adjust Joy equipment to achieve operation targets and insures machine is operating to specifications. - Know how to effectively operate select Joy equipment including pre-start, start-up, shut-down and all safety procedures. - Provides 'hands on' training to customers...