Help Desk Analyst II

Job description

Position Details: Term: 6 - 12 month contract - option to renew Location: Onsite in Dallas, TX 75019 Hours: Mon-Friday 8-5pm local time. Up to $33.65/hr + benefits. What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Be the first point of escalation for tickets from the Tier 1 team - Maintain the onsite Tech Bar hub - Provide in-person support of user issues and escalations to the team as needed - Troubleshoot hardware, software, and access/permissions issues - Troubleshoot issues with integrated systems - Manage shipping and receiving equipment to/from remote Workers - Provide asset management and reconciliation services - Establish relationships with all internal Technology Teams to transition additional tasks as needed - Continue maintenance of the knowledge transfer documents What you'll bring to the table: At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a...