CX Analytics Coordinator - Business Innovation

Job description

Job DetailsLevel: EntryJob Location: Premiere Response - North Bergen, NJ 07047Salary Range: $45,000.00 - $50,000.00 Salary/yearCX Analytics Coordinator – Business Innovation Full-Time · Advanced CX Services · Hybrid — Livingston, NJ About us: We are a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. We provide world-class customer care, implement smart technology and CRM solutions, and deliver best-in-class analytics and actionable insights for the world’s most trusted brands. Our in-house Business Innovations, Systems Innovations, and Insights & Analytics teams are on the leading edge of what’s possible for the Contact Center of the Future. The Opportunity: We are looking for a detail-oriented, curious, and reliable CX Analytics Coordinator to join our Business Innovation team. In this role, you will work hands-on inside our CallMiner conversational intelligence platform — building and maintaining the category configurations, phrase libraries, and scoring logic that power analytics programs for our client...