Robotics Processing Automation Support Engineer

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain. What you will do: - Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation - Monitor, triage, and resolve production incidents related to RPA automations - Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions - Analyze logs, data, and system...