Information Technology Support Specialist - TS/SCI w/Poly

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Help Desk Software, Remote Support, Technical Issues Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT: Core Responsibilities: ● Respond to user inquiries via phone, email, chat, or ticketing systems. ● Log and track support requests using help desk ticketing system. ● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. ● Provide step-by-step guidance to users for troubleshooting common problems. ●​ Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. ●​ Provide guidance to less experienced professionals me...