ML Scientist Intern

Job description

Job Description Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers. As a Machine Learning Scientist Intern, you will drive development, evaluation, and deployment of novel ML/AI models to power intelligent automation and customer service solutions at scale. You will collaborate closely with engineers, product managers, and cross-functional teams to translate research into solutions directly impacting millions of support interactions. What you get to do every day Research, prototype, and develop state-of-the-art NLP/ML models for use cases such as intent detection, auto-assist, chatbots and intelligent agent routing. Design and execute rigorous experiments and evaluations (offline/online, A/B) to improve model accuracy and robustness. Work closely with ML Engineers to productionize ML solutions—including data pipelines, scalable model serving, and monitoring. Analyze large, multi-lingual customer in...