Ride Rite Technical Product Support Representative

Job description

Company Overview Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications. Job Category: Customer Support Position Summary: This role supports sales and engineering to field technical and application questions related to the installation, usage, and troubleshooting of Firestone’s air helper springs and onboard control systems. This role is a call center-based customer support function with focus mainly on warranty-related inquiries. This role supports both direct and non-direct accounts, as well as end consumers and users. This role will also function as a liaison between customer service, sales, and engineering to execute technical updates and identify warranty related issues. Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner....