Customer Service Advisor

Job description

Customer Service Advisor Permanent | Full-time or Part-time: Location: Norwich: Contract: Permanent Hours: Full-time or part-time opportunities available Work pattern: 5 days per week, Monday to Sunday Shifts: Full Time (Flexi): 5 days per week, 7.5 hour shifts between 9:00am – 9:15pm (rota provided 8 weeks in advance) Part Time (Evenings & Weekends): 5 days per week, 4 hour shifts Create memorable holiday experiences, one conversation at a time Do you enjoy helping people and get real satisfaction from making someone’s day a little brighter? If you’re passionate about delivering great service and enjoy working in a fast-paced, people-focused environment, we’d love to hear from you. As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You’ll support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues quickly and kindly. Your focus is to create a smooth and positive experience for every customer. Who we are: We are Travel Chapter, the holiday home people, on a mission to showcase great places to stay across the UK. From cosy cottage...