3rd Line Infrastructure Engineer - SC Cleared

Job description

Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham | Job-ID: 215299 | Contract type: Standard | Business Unit: Information Technology Life on the team: 3rd Line Support Analyst – Wintel AD Competitive Salary + on-call, + overtime + comprehensive and flexible benefits Hatfield, Nottingham or Milton Keynes (full-time in office) Must be SC Cleared, or willingness to undertake Multiple Opportunities: A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do: Technical 80%: - Call and incident Management - Respond to service calls and resolve incidents to ensure SLA targets are achieved - Increase the First Time Fix rate - Adhere to escalation pro...