Service Reliability Manager (GNSP)

Job description

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky. What you'll do: Manage shift team s including rota planning / shift cover Lead business change / service introduction processes for the S ervice R eliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and p rovide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers . Ser...