Supervisor - Treasury Implementation

Job description

This role will manage and lead a team that performs TM implementations and post-sales activities. Specific duties include: Track client implementations, technical issues & resolutions by working with appropriate resources to ensure issues have been resolved to client satisfaction; Ensure proactive communication with clients and internal partners; Create and reinforce the unparalleled customer experience through client support, implementation, and post-sales support, driving client retention and engagement; Develop, communicate, and review performance objectives for the team; Achieve performance metrics, client retention goals, and other key objectives; Champion process innovations, systems efficiencies, and performance enhancements; Collaborate with Operations, Treasury Management sales, and other key groups to ensure delivery of services; Partner with leaders in cross-functional teams to provide client support.; Oversee and develop the team, by setting goals and reviewing progress, conducting oversight of service & operational duties, facilitating training, providing feedback, coaching, conducting performance appraisals and salary recommendations; Educating associates on new or up...