SER Call Center Spr PT - 2299

Job description

OPEN TO THE PUBLIC: SHIFT: TBD: WAGE: $25.78: POSTED DATES: 4/28/2026-5/8/2026: Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government Position Summary: - Under the supervision of the Call Center Manager, supervise daily activities relating to the Call Center. Provide leadership whereby results are achieved in accordance with the objectives, goals, expectations, performance, and quality standards established for the department by the organization. Essential Duties and Responsibilities: - Supervise Call Center staff to ensure all goals and expectations of the department are met. - Establish and maintain open lines of communication with members of management for all properties to ensure daily operations run smoothly and accurately. - Follow proper telephone etiquette and consistently provide first-class experiences to all internal and external guests. - Be an enthusiastic, positive, and a professional role model who presents a friendly, non-rushed approach when answering phones and assisting all call center staff. - Lead by personal example the philosophy of work conduct and personal development that lead to maximum satisfaction and...