Product Owner Service Resolution and Quality - Customer Service Transformation (m/f/d)

Job description

Company Description Job Description: As part of our Customer Service Transformation, you take ownership of the Service Resolution and Quality product, operating within a technologically advanced omnichannel ecosystem including Salesforce, Genesys, and Conversational AI systems. You design and deliver seamless, high-quality resolution experiences by managing end-to-end complaint handling, quality assurance, and knowledge management workflows across all markets. You collaborate closely with cross-functional teams and stakeholders at all levels, ensuring your product drives measurable improvements in customer satisfaction, operational efficiency, and compliance. If you enjoy building complex products, driving quality at scale, and owning outcomes in a fast-paced environment, this role is for you! YOUR ROLE AT SIXT: - You own end-to-end complaint handling and regulatory workflows across all markets, ensuring a consistent, high-quality customer resolution experience across all channels. - You define and drive the product vision for QA tooling, coaching cycles, and knowledge lifecycle management, translating quality insights, audit findings, and regulatory changes into actionable improve...