ERP Analyst

Job description

The ERP support specialist role is responsible for ensuring that business end users gave support for their ERP related concerns. The ERP support specialist will work with stakeholders to ensure business requirements are properly addressed utilizing the existing ERP (Epicor P21) functionality whenever possible; candidate should have an understanding of its configuration and design. Responsible for learning the tools and development processes within the environment through training and on the job experiences. Responsible for assisting in analyzing and developing information processing solutions; self-motivated and driven toward timely project completion and overall satisfaction of the business users. Responsibilities: - Troubleshooting and providing end user support - Training end users - Work on ERP related projects including new implementations, enhancements, integrations, support, and other special projects. - Work through and document internal business procedures and processes - Create tutorials and workflows for business reference - Build a strong relationship with the users through project implementation, ensure the delivery of the project and solution is satisfactory to the bu...