Senior Customer Service Account Representative

Job description

Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY. Role Responsibilities: Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing Own end‑to‑end order management , including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration. Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements. Role Purpose: Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams. Required Qualifications: Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree with 3+ years...