Incident Management Specialist

Job description

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview: Summary: The Incident Management Specialist is responsible for overseeing the identification, response, and resolution of IT-related incidents to minimize business disruption and ensure service continuity. This role requires strong analytical skills, rapid decision-making, and effective communication to coordinate cross-functional teams during critical events. The specialist ensures incidents are documented, analyzed, and resolved in alignment with organizational policies and service level agreements (SLAs). Responsibili...