Sales and Service Specialist

Job description

The Sales and Service Specialist , TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers - Ensure optimal operational efficacies to provide customers the best rental car experience - Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. - Assist customers with various post rental inquiries that involve the rental and billing process - Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience. - Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. - Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. - Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. - Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior...