Call Center Associate

Job description

Position Summary: This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace. Responsibilities: - Answer customer calls and emails - Place follow-up calls and emails to answer questions. - Use a PC to access a secure database to input and customer information. - Document, track, and analyze outcomes. - Coordinate with various departments to ensure customer questions and requests are handled in a timely manner. - Maintain quality standards and customer resolution objectives Required Qualifications: - US citizenship - At least a high school diploma or GED - Proficiency in computer skills, evidenced by passing a computer skills assessment - Available to work 40 hours a week, including nights and weekends - Ability to pass a background and credit check, drug screening, and education verification - Must pass a security clearance process - Previous call center experience is preferred - Prior experience as a TRICARE custome...