Customer Marketing Manager (6 month contract)

Job description

This is a 6-month contract role with a very specific mission: Build the foundation for how Zensai grows existing customers. Right now, parts of our customer expansion motion are too reactive. Different teams create different materials. Customer stories live in different places. Expansion conversations depend too much on individual people instead of a clear system. Your goal is to change that. You’ll come in, build the lifecycle framework, shape the customer narratives, create the campaign structure, and develop the assets and programs that help customers move through our transformation journey: Activate → Grow → Scale → Transform. Then we’ll operationalise it. By the end of the contract, the goal is that Customer Success, Account Management, Product Marketing, and Revenue teams have a repeatable system they can run and scale internally — with clear lifecycle stages, reusable campaign assets, proven customer stories, and a structured expansion motion already in place. This role is less about maintaining a machine. It’s about designing and building the machine in the first place. What you’ll do: Build Zensai’s customer lifecycle expansion program across four customer maturity stages:...