Cloud Technician

Job description

What you'll be doing: As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly. In addition, you will: - Monitor and manage security and backup alerts to maintain system integrity - Assess and triage tickets, prioritising incidents for timely resolution - Identify recurring issues and proactively flag potential problems for investigation - Implement minor, standard changes to support customer environments - Collaborate in team meetings and contribute ideas for process improvements - Build strong customer relationships, ensuring clear communication and high satisfaction We want to hear from you if you: Have experience with Microsoft 365 and a good understanding of Azure and Intune Are comfortable with Windows Server and Active Directory Have worked in a customer service, customer support or service desk role Can manage and prioritize workload effectively Communicate clearly and confidently, both in writing and verbally Are familiar with ITSM tools and e...