Graduate IT Service Desk Analyst

Job description

Fyfe is an Australian professional project services firm delivering value through integrated engineering, environment, planning and survey. We employ the best people to deliver high value projects that build our client prosperity in the defence, energy, resources, property and infrastructure sectors. The Opportunity: We are seeking a Graduate IT Service Desk Analyst to join our Melbourne team. This role is ideal for a recent IT graduate looking to start their career in a fast-growing organisation. You'll gain hands-on experience across core IT support functions, acting as the first point of contact for end users in a structured and supportive environment. Responsibilities: - Act as a first point of contact for IT support via phone, email, and ticketing system - Log, prioritise, and manage incidents and service requests in the ITSM platform - Resolve common issues including password resets, account setup, connectivity, and software support - Prepare, configure, and deploy end-user devices to standard build requirements - Maintain accurate hardware/software asset records in the CMDB/asset register - Escalate complex issues to senior team members or the Team Leader as required Require...