Service Catalogue Manager

Job description

Company Description Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. Job Description: - Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings - Defining, executing, monitoring and improving Service Catalogue Management practice - Setting up and reporting on Service Catalogue Management KPIs - Ensuring that the IT Service Catalogue contains accurate information - Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution - Preparing communication for end users announcing new or retired IT services - Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice - Contributing to all other ITIL prac...