Customer Service Officer (Care Partner)

Job description

Help Us Shape the Future of Aged Care You’re confident on the phone, comfortable with complexity, and known for your sound judgement. You enjoy thinking critically, having meaningful conversations, and supporting people through moments that don’t always have a clear-cut answer. If that sounds like you, this could be your next move. Trilogy Care is growing rapidly, and we’re looking for empathetic, capable people to join our Care team as Care Partners. We’re hiring multiple roles, offering you the opportunity to use your customer service or call centre experience in a relationship-based case management role where every interaction genuinely improves the lives of older Australians and their families. About the Role: As a Care Partner, you’ll manage a dedicated portfolio of older Australians accessing Support at Home funding. You’ll be their primary point of contact, building trusted, long-term relationships and supporting them to navigate their care with clarity and confidence. Our clients value human connection and prefer to speak on the phone, so strong communication skills and emotional intelligence are essential. While this role involves regular phone conversations, it is not a c...