Software Support Specialist

Job description

Bring your problem-solving skills and customer-focused mindset to our Support Specialist role! In this position, you’ll provide technical support, build strong relationships, and help our customers across the globe get the most out of our software solutions. If you enjoy helping others succeed and want to be part of a global impact team, we’d love to hear from you. This is a Customer Support and Success role that is designed to provide high quality support while ensuring customer success by providing solutions and articulating value of all VAS proprietary software systems. They will utilize tools to remotely assist customers and provide support by communication and building relationships via telephone, internet, email, and periodic face-to-face meetings with our customers. This position is a remote role within the U.S., with preference for candidates in the Central, Mountain, and/or Pacific time zones. Responsibilities: - Answer incoming phone calls and provide support when customers call in with technical problems and/or concerns with regards to software and hardware systems. - Execute Customer Success related functions including onboarding, driving product and new feature adoptio...