Service Delivery Manager-10658565

Job description

Job Title: Service Delivery Manager Location: Amsterdam, Netherlands: Work Mode: Onsite Experience: 8–10 Years Contract Duration: 6 Months Start Date: ASAP Job Description: We are looking for an experienced Service Delivery Manager to oversee service desk operations and ensure high-quality IT service delivery to business stakeholders. The role involves managing service performance, coordinating support teams, and ensuring that services meet agreed SLAs and customer expectations. Key Responsibilities: - Manage and oversee IT service desk operations and service delivery processes - Ensure SLA compliance , service quality, and continuous improvement - Coordinate with technical teams, stakeholders, and vendors to resolve incidents and service issues - Monitor incident, problem, and change management processes - Provide regular service performance reports and insights to management - Lead and mentor service desk teams to maintain operational efficiency - Identify opportunities to improve service delivery processes and customer satisfaction Required Skills: - Strong experience in Service Delivery Management and Service Desk Operations - Knowledge of ITIL processes (Incident, Problem, Cha...