Customer Service Representative

Job description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences. What you will be doing: - Answering customer queries - Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations - Providing excellent customer services at all times while building and maintaining a professional relationship with customers - Processing card payments - Investigations into recurring issues - Working with other internal teams to provide a streamlined experience for customers What you bring: - Customer service experience (face to face or telephone) - An un...