Emerging Product Services, Senior Associate - Support & Org Readiness

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Help shape the launch and support experience for new athenahealth products and services. In this role, you will respond to internal and external stakeholders, troubleshoot complex issues, complete defined product delivery work, and help improve workflows and support practices. This position is based in Belfast and follows an internal hybrid work model. This role reports to the Emerging Product Services Manager, Support & Org Readiness. About the Team: The Emerging Product Services team supports new products and services as they move through early launch stages. The team partners closely with Product, Customer Success, Operations, and other stakeholders to build support processes, create training materials, identify gaps, and help ensure new offerings are ready to scale. The team uses customer feedback, product documentation, support workflows, and cross-functional collaboration to improve the experience for both customers and internal teams. It supports alpha and beta offerings before transitioning mature work to long-term ownership teams....