Bellperson

Job description

Description Position Summary: The Bell person is primarily responsible to greet and assist all guests checking in the hotel. The bell person escorts guests to their room and familiarize them with the features of the room as well as the hotel attributes and handles guest luggage upon check in and check out. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities: - Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. - Recognize all returning and VIP guests, and welcome them back. - Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. - Assist guests with their luggage and acknowledge them by name. - Deliver the morning newspapers to each occupied guest room. - Make deliveries to guest rooms as instructed. - Store and retrieve luggage and other objects for guests. - Be aware of daily hotel activities, group, and VIP arrivals. - Communicate special guest requests to...