Careline Supervisor

Job description

Careline Supervisor – Assistive Technology (24/7 Service) Permanent: Grade C - £35,412 - £41,771 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week: Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions . We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Supervisor , leading a team delivering a vital 24/7 support function. About the Role: This is a key leadership role within our frontline service, where you will manage a team of 17 staff , some of whom operate across a rolling shift pattern (12 hours 40 minutes) , including nights, weekends, and bank holidays . You will play a critical role in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk. While experience in technology-enabled care or working with older and vulnerable people is desirable, it is not essential — we welcome applicants who bring strong leadership skills and a commit...