Lead Process Owner O2C

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description: YOUR MISSION: We are looking for a world class and experienced Process owner to join the Order to Cash team within our Global Finance Operations Department in our HQ. The Order to Cash (O2C) Process Owner is responsible for the end-to-end governance, performance, and continuous improvement of the Order to Cash process, from customer order receipt through invoicing, cash collection, and dispute resolution. This role ensures process efficiency, compliance, data accuracy, and an excellent customer experience while driving standardization and automation across systems and regions. THE JOURNEY: - Own and manage the end-to-end Order to Cash process, including order management, credit management, billing, accounts receivable, collections, and dispute resolution. - Define, maintain, and continuou...