CX & Digital Product Strategist

Job description

CX & Digital Product Strategist 3 Months – Interim – Spain based About Riverflex: Riverflex was founded in Amsterdam and London in 2018, eventually growing into a global team of consultants united by a mission to help courageous leaders drive transformative change. Today, we offer an integrated service through three service pillars: strategy and transformation consulting that Creates Change, talent services that Build Teams, and business-accelerating products that Augment Intelligence. For more information, visit www.riverflex.com . Our client is a commercial medical clinic based in Alicante, Spain, looking to strengthen its digital patient experience and commercial growth through a dedicated app and customer journey strategy. You join to own the end-to-end CX strategy — from mapping patient touchpoints to defining the product vision for a mobile app that drives acquisition, retention, and satisfaction. This is a hands-on, high-autonomy assignment. You bring strategic thinking and practical execution in equal measure, working closely with clinic leadership to translate commercial goals into a clear digital roadmap and actionable customer journey design. Responsibilities: - Map the...