Specialist Customer Experience

Job description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support Reports To: Customer Experience Manager: - Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience - Strive for first-contact resolution with each interaction - Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations - Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization - Work with team leaders to identify opportunities to improve processes, products, and services - Update customer information in the system during and after each correspondence - Answer incoming calls from prospective customers to explain s...