Senior Manager, Service Delivery

Job description

Senior Manager, Service Delivery Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working onsite in Oklahoma City, OK you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all! What You’ll be Doing: Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment. You’ll report to the Director . We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll: Improve the key success metrics associa...